License Troubleshooter

Trial or Purchased License fails to activate

Please read the following if your trial license reports that it has expired immediately on installation or if your purchased license fails to activate:

1. First check your system date. If your system date is incorrect, correct it and restart your machine, then restart your Lianja product or retry the license activation.

2. If you installed Lianja App Builder 1.0 (does not apply to v1.1) on Windows and did not install in the default C:\Lianja\ folder, check that you defined the LIANJA_DIR environment variable pre-installation as instructed on the Download page and illustrated on this screenshot (looks a bit complicated but really very simple). If you did not set up the environment variable pre-installation, set it up now and re-run the installer.

3. If you installed Lianja Cloud Server or Lianja SQL Server on Windows and did not install in the default C:\lianja\ folder, our apologies, but the Lianja Servers are looking for licenses in C:\Lianja\licenses. Please copy your <installation-path>\lianja\licenses folder to C:\lianja\licenses.

4. If you are activating a purchased license, please make sure you have an active Internet connection. If you are on Windows and are using a proxy server, your Internet Explorer proxy server settings will be used. This is the case even if Internet Explorer is not your default browser, so the settings in Internet Explorer need to be valid.

5. Still having problems? Let us know.