Premium Support Subscriptions

Supporting an enterprise-class solution like Lianja means understanding and supporting the complete software stack - from database to browser - as well as understanding the full life cycle of enterprise software. People who understand only part of the picture can give useless or even catastrophically bad advice.

Instead, meaningful developer support means access to the consultants who build Lianja-based Apps every day and access to the engineers who built Lianja itself.

We offer 2 tiers of enhanced support, the Premium Support Subscription and the Premium Plus Support Subscription.

Lianja Premium Support Subscription

With our Premium Support Subscription, whether you require priority response for show-stopper and production issues, or need help resolving issues with your App, we’ve got you covered with priority access to our knowledgeable and enthusiastic Lianja support team.

The Lianja Premium Support Subscription includes:

  • Priority tickets.
  • Priority response.
  • Direct access to beta builds allowing you to test bug fixes and preview new features.
  • Limited to one named customer.
  • Direct email support.

Lianja Premium Plus Support Subscription

The Lianja Premium Plus Support Subscription provides priority response for show-stopper and production issues, but goes a step further to provide remote one on one mentoring by Lianja staff.

The Lianja Premium Plus Support Subscription includes:

  • Priority tickets.
  • Priority response.
  • Up to 8 hours remote one on one sessions a month (GoToMeeting or Skype)
    These mentoring sessions can be used for App reviews or informal Lianja training tailored to the customer.
  • Direct access to beta builds allowing you to test bug fixes and preview new features.
  • Limited to one named customer.
  • Direct email support.

Contact us to discuss what Lianja Premium Support Subscription is best suited to you.